Valentina Thörner

Valentina Thörner

Head of Remote & Support Quality
Klaus

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About this Speaker

Valentina acts as Empress of Remote & Support Quality at Klaus, a conversation review platform for support teams. She has been leading and working remotely for over a decade, and enjoys facilitating a sound remote work culture at Klaus, while also sharing her passion for high-quality customer support (and how to get there) to anyone who cares to listen. As a remote consultant, she inspires and teaches others to excel in the art of leading from a distance, both with real-time (remote) workshops and dedicated learning material (find her book "From a Distance" on Amazon). Originally from Germany, she lives close to Barcelona with her twin pre-schoolers. 

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